Orders & Courier

The agent doesn't just chat — it sells. Every order it takes lands in your dashboard with full details, ready to fulfil.

How the AI takes an order

1. Customer shows buying intent ("এটা নিব").
2. The agent collects what's missing: product, quantity, name, delivery address, phone number.
3. It confirms the details back to the customer and creates the order.

If the same customer taps "order" twice, the agent updates the quantity on the existing order instead of creating a duplicate.

1-Click Order (Messenger, Instagram & WhatsApp)

The agent can send a product card with an order button — the customer taps once and the order is placed instantly with their profile details. On Messenger and Instagram (same underlying Send API) this is a full swipeable product carousel; WhatsApp's Business API has no equivalent carousel widget, so there each product is sent as its own image with a caption and up to 3 quick-reply buttons (including the order button) — same one-tap ordering, just presented as separate messages instead of a single carousel.

Order statuses

When an order comes in, you're notified

• Email to your account address.
• WhatsApp message to your admin number.
• WhatsApp group broadcast — post every new order into your team's group.
• Telegram — connect your own bot and get order alerts there.

Courier booking (Steadfast)

Connect your Steadfast API credentials under Integrations, and either:

• Auto-book — every confirmed order is sent to Steadfast automatically, or
• One-click book — press Book Courier on any order in the dashboard.

The consignment ID and tracking status are saved back onto the order.

Order-flow safety nets

A few optional behaviors keep order-taking safe without slowing it down:

• Same-day reorder warning — if the customer already has a confirmed order today, the agent checks with them before placing a second one.
• Order change cutoff — once a configured cutoff time passes for an order already handed to the courier, changes/cancellations are politely declined instead of silently accepted.
• Payment verification — if a customer says they've paid, the AI flags it for you to confirm manually; it never marks an order as paid on its own.
• Dynamic delivery fee by area — set a fee per delivery area under Integrations → Delivery Areas, and the right fee is added automatically at courier booking instead of one flat rate for everyone.

All of these live in the Capabilities panel, and failed courier bookings show up with a Retry Now button on the Operations dashboard instead of silently going nowhere.

Export & sync

• CSV/Excel export — download your full order history any time from the Orders page.
• Google Sheets — one-click connect; every order auto-appears in your sheet. See Integrations.
• WooCommerce — orders can be pushed into your existing store.