Orders & Courier
The agent doesn't just chat — it sells. Every order it takes lands in your dashboard with full details, ready to fulfil.
How the AI takes an order
- Customer shows buying intent ("এটা নিব").
- The agent collects what's missing: product, quantity, name, delivery address, phone number.
- It confirms the details back to the customer and creates the order.
If the same customer taps "order" twice, the agent updates the quantity on the existing order instead of creating a duplicate.
1-Click Order (Messenger)
On Messenger the agent can send a product card with an order button — the customer taps once and the order is placed instantly with their profile details.
Order statuses
| Status | Meaning |
|---|---|
awaiting_info |
The agent is still collecting details |
confirmed |
Complete and confirmed with the customer |
cancelled |
Cancelled by you or the customer |
When an order comes in, you're notified
- Email to your account address.
- WhatsApp message to your admin number.
- WhatsApp group broadcast — post every new order into your team's group.
- Telegram — connect your own bot and get order alerts there.
Courier booking (Steadfast)
Connect your Steadfast API credentials under Integrations, and either:
- Auto-book — every confirmed order is sent to Steadfast automatically, or
- One-click book — press Book Courier on any order in the dashboard.
The consignment ID and tracking status are saved back onto the order.
Export & sync
- CSV/Excel export — download your full order history any time from the Orders page.
- Google Sheets — one-click connect; every order auto-appears in your sheet. See Integrations.
- WooCommerce — orders can be pushed into your existing store.
