Comment Automation
Facebook comments are where sales start — and where spam lives. The agent watches every comment on your Page's posts and acts on each one automatically.
What it can do per comment
- Public reply — answer the comment right under the post ("দাম কত?" → a polite public answer).
- Private reply — send the commenter a Messenger message and continue the sale in the inbox.
- Both at once — reply publicly and open a private conversation.
- Delete — remove spam, abuse, or competitor link-drops automatically.
How it decides
Every incoming comment is analysed by a lightweight AI model that classifies it (question, buying intent, praise, spam/abuse) and picks the action based on your settings. You control:
- Whether public replies, private replies, or both are enabled.
- Whether negative/spam comments are auto-removed.
- The instructions the reply-writer follows (tone, what to say, what never to say).
Setting it up
- Connect your Facebook Page (Messenger guide) — comment webhooks are subscribed automatically.
- Open Business Profiles → Comments and turn on the behaviors you want.
- Watch the Comment Log: every comment, its classification, and the action taken are recorded so you can audit what the AI did.
Costs
Comment analysis uses a small, cheap model; a comment reply costs about the same as a normal chat reply. Both are metered in the same credits as everything else — see Plans, Credits & Billing.
