WhatsApp

There are three ways to put your AI agent on WhatsApp. Pick whichever fits your business — the agent behaves identically on all of them.

Official Meta API QR Connect (built-in) QR Connect (WaSender)
Setup Meta Business verification required Scan a QR code with your phone Scan a QR code with your phone
Number type WhatsApp Business API number Any regular WhatsApp number Any regular WhatsApp number
Time to go live Depends on Meta approval Under 2 minutes Under 2 minutes
External account needed? Meta Business account No — fully in-app Yes — a free WaSender account
Best for Established brands Getting started fast, simplest option If you already use WaSender

Option 1 — Official Meta WhatsApp Business

  1. Go to Business Profiles → Connect WhatsApp.
  2. Log in with Meta and complete the embedded signup (business name, number verification).
  3. Done — webhooks are configured automatically.

Option 2 — Built-in QR Connect (no external account)

  1. Go to Business Profiles → Connect WhatsApp → Connect via SalesChat Evolution API.
  2. Scan the QR code shown with the WhatsApp you want to automate.
  3. Done — no third-party website, no separate account, no webhook/API key to copy. This is the fastest way to get started.

Option 3 — QR connect via WaSender

  1. Create a session at wasenderapi.com and scan the QR with the WhatsApp you want to automate.
  2. In WaSender's dashboard, open your session's Webhook settings:
  3. Set the Webhook URL shown on your SalesChat AI Business Profile page (it looks like https://scai.nextcorebd.com/webhook/wasender/<your-id>/).
  4. Enable the messages events (tick messages.received — if you also see messages.upsert, tick both).
  5. Copy the Webhook Secret from WaSender's Credentials tab and paste it into your Business Profile in SalesChat AI.
  6. Paste your WaSender API key as well, and save.

The full walkthrough with screenshots is in the WaSender connect guide.

What works on WhatsApp

Everything on all three connection types: instant replies, typing indicator and blue-tick seen marks, image and voice-note understanding, sending product photos and audio files, one-tap ordering, quoted-reply awareness, order taking, returning-customer memory, and auto-pause when you reply manually from your phone. Product cards send as one image-with-buttons message per product instead of a single swipeable carousel — WhatsApp's Business API has no carousel widget — but the ordering and browsing experience is otherwise the same.

Note: group chats are ignored by design — the agent only answers direct customer messages. Comment Automation is Facebook-Page-only (WhatsApp has no public comments), and WhatsApp Template broadcasts only apply to the official Meta connection.

WhatsApp Templates (official Meta connection only)

If you're connected via official Meta WhatsApp Business, the WhatsApp Templates tab lets you sync your Meta-approved message templates and broadcast one to a set of conversations at once — pick recipients, fill in the template's variables, and send. Useful for announcements or re-engaging customers outside the normal 24-hour reply window, which regular AI replies can't do.

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