WhatsApp#
There are three ways to put your AI agent on WhatsApp. Pick whichever fits your business — the agent behaves identically on all of them.
| Official Meta API | QR Connect (built-in) | QR Connect (WaSender) | |
|---|---|---|---|
| Setup | Meta Business verification required | Scan a QR code with your phone | Scan a QR code with your phone |
| Number type | WhatsApp Business API number | Any regular WhatsApp number | Any regular WhatsApp number |
| Time to go live | Depends on Meta approval | Under 2 minutes | Under 2 minutes |
| External account needed? | Meta Business account | No — fully in-app | Yes — a free WaSender account |
| Best for | Established brands | Getting started fast, simplest option | If you already use WaSender |
Option 1 — Official Meta WhatsApp Business#
- Go to Business Profiles → Connect WhatsApp.
- Log in with Meta and complete the embedded signup (business name, number verification).
- Done — webhooks are configured automatically.
Option 2 — Built-in QR Connect (no external account)#
- Go to Business Profiles → Connect WhatsApp → Connect via SalesChat Evolution API.
- Scan the QR code shown with the WhatsApp you want to automate.
- Done — no third-party website, no separate account, no webhook/API key to copy. This is the fastest way to get started.
Option 3 — QR connect via WaSender#
- Create a session at wasenderapi.com and scan the QR with the WhatsApp you want to automate.
- In WaSender's dashboard, open your session's Webhook settings:
- Set the Webhook URL shown on your SalesChat AI Business Profile page (it looks like
https://scai.nextcorebd.com/webhook/wasender/<your-id>/). - Enable the messages events (tickmessages.received— if you also seemessages.upsert, tick both). - Copy the Webhook Secret from WaSender's Credentials tab and paste it into your Business Profile in SalesChat AI.
- Paste your WaSender API key as well, and save.
The full walkthrough with screenshots is in the WaSender connect guide.
What works on WhatsApp#
Everything on all three connection types: instant replies, typing indicator and blue-tick seen marks, image and voice-note understanding, sending product photos and audio files, one-tap ordering, quoted-reply awareness, order taking, returning-customer memory, and auto-pause when you reply manually from your phone. Product cards send as one image-with-buttons message per product instead of a single swipeable carousel — WhatsApp's Business API has no carousel widget — but the ordering and browsing experience is otherwise the same.
Note: group chats are ignored by design — the agent only answers direct customer messages. Comment Automation is Facebook-Page-only (WhatsApp has no public comments), and WhatsApp Template broadcasts only apply to the official Meta connection.
WhatsApp Templates (official Meta connection only)#
If you're connected via official Meta WhatsApp Business, the WhatsApp Templates tab lets you sync your Meta-approved message templates and broadcast one to a set of conversations at once — pick recipients, fill in the template's variables, and send. Useful for announcements or re-engaging customers outside the normal 24-hour reply window, which regular AI replies can't do.
