Introduction#
SalesChat AI turns your Facebook Page, Instagram account, and WhatsApp number into a 24/7 automated sales and support team. An AI agent — trained on your products, prices, and policies — replies to every customer instantly, takes orders, books couriers, and hands the conversation to you the moment it needs help.
It works for online businesses anywhere, and is especially strong in Bangladesh: bKash/Nagad/Rocket payments, Steadfast courier booking, Bengali and English conversations, and pricing in Taka.
What it does#
- Replies instantly, 24/7 — on Facebook Messenger, Instagram, and WhatsApp, in Bengali or English, matching your tone.
- Takes orders inside the chat — collects name, address, and phone; confirms the order; and can book the courier automatically.
- Understands images and voice messages — a customer can send a photo of a product or a voice note, and the AI reads or listens and replies.
- Remembers returning customers — a customer who bought from you before (even a year ago) is recognised, along with their past orders.
- Handles Facebook and Instagram comments — replies publicly, moves buyers into your inbox, and removes spam or abusive comments automatically.
- Steps aside when you step in — reply manually any time; the AI pauses itself and resumes automatically after you're done.
How it's organised#
| Concept | What it is |
|---|---|
| Business Profile | One connected channel — a Facebook Page, Instagram account, or a WhatsApp number — with its own customers, conversations, and orders. |
| AI Agent | The trained brain. One agent can serve multiple Business Profiles. |
| Credits | Usage currency. Roughly 1 credit = 1 AI reply (or one image/voice read). Every plan includes credits; top up any time. |
| Orders | Everything the AI sells is tracked as an order — exportable, syncable to Google Sheets/WooCommerce, and bookable with Steadfast. |
Next step#
Head to the Quickstart — most businesses go live in about 10 minutes.
