Training Your Agent#
Your AI agent is only as good as what you teach it. Training happens in the AI Agents section and takes effect immediately — no waiting, no redeploys.
Business information#
Free-text instructions about your business: what you sell, delivery charges (inside/outside Dhaka), payment methods, return policy, opening hours. Write it the way you'd brief a new employee.
Keep it focused. A bigger prompt costs more credits per reply. Cover what customers actually ask; skip the company history.
Products#
Add each product with a title, price, and description. The agent quotes exact prices, answers availability questions, and creates orders against real products — so quantity, unit price, and revenue reporting all stay accurate.
Instant-reply keywords (saves AI credit)#
Each product has an optional Instant-Reply Keywords field — comma-separated words or phrases (e.g. blue shirt, shart, নীল শার্ট). When a customer's message contains any of these, its price and description are sent back instantly, without an AI call at all — that message costs zero credit. Skipped automatically the moment a photo or voice note is involved, since those deserve the AI's real understanding rather than a keyword guess. Entirely optional: leave it blank and that product is only ever answered through the normal AI as before.
Media library#
Upload images (product photos, price lists) and audio files. The agent sends the right media when a customer asks — "দাম কত?" can be answered with your price-list image, and a "how to use" question with a voice clip. Supported types: image, audio, video, document.
Personality#
- Language — Bengali or English (it will follow the customer's language either way).
- Tone — formal or casual.
- Model — choose which AI model powers the agent. Stronger models are smarter but cost more credits per reply; the default is a good balance.
Guardrails you control#
- Message batching — customers often send 4 messages in a row; the agent waits a moment and answers them together as one reply (wait time configurable, and it saves credits too).
- Mark-seen / typing — turn the human-like "seen" and typing indicator on or off.
- Follow-ups — the agent can nudge a customer who went quiet mid-purchase.
- Escalation — the agent hands the conversation to you (and notifies you) when a request needs a human.
Test like a customer#
After training, message your own Page/number: ask prices, bargain, misspell things, send a photo, send a voice note, and reply to an old message with a swipe-reply. Refine the training until every answer sounds like you.
