Training Your Agent
Your AI agent is only as good as what you teach it. Training happens in the AI Agents section and takes effect immediately — no waiting, no redeploys.
Business information
Free-text instructions about your business: what you sell, delivery charges (inside/outside Dhaka), payment methods, return policy, opening hours. Write it the way you'd brief a new employee.
Keep it focused. A bigger prompt costs more credits per reply. Cover what customers actually ask; skip the company history.
Products
Add each product with a title, price, and description. The agent quotes exact prices, answers availability questions, and creates orders against real products — so quantity, unit price, and revenue reporting all stay accurate.
Instant-reply keywords (saves AI credit)
Each product has an optional Instant-Reply Keywords field — comma-separated words or phrases (e.g. blue shirt, shart, নীল শার্ট). When a customer's message contains any of these, its price and description are sent back instantly, without an AI call at all — that message costs zero credit. Skipped automatically the moment a photo or voice note is involved, since those deserve the AI's real understanding rather than a keyword guess. Entirely optional: leave it blank and that product is only ever answered through the normal AI as before.
Media library
Upload images (product photos, price lists) and audio files. The agent sends the right media when a customer asks — "দাম কত?" can be answered with your price-list image, and a "how to use" question with a voice clip. Supported types: image, audio, video, document.
Personality
- Language — Bengali or English (it will follow the customer's language either way).
- Tone — formal or casual.
- Model — choose which AI model powers the agent. Stronger models are smarter but cost more credits per reply; the default is a good balance.
Guardrails you control
- Message batching — customers often send 4 messages in a row; the agent waits a moment and answers them together as one reply (wait time configurable, and it saves credits too).
- Mark-seen / typing — turn the human-like "seen" and typing indicator on or off.
- Follow-ups — the agent can nudge a customer who went quiet mid-purchase.
- Escalation — the agent hands the conversation to you (and notifies you) when a request needs a human.
Test like a customer
After training, message your own Page/number: ask prices, bargain, misspell things, send a photo, send a voice note, and reply to an old message with a swipe-reply. Refine the training until every answer sounds like you.
